# Getting Started

### Initial Configuration

Setting up the Review Platform involves six key steps:

### 1. Configure Review Kinds

Define the types of reviews your team performs, including appropriate SLAs and base priorities. Consider your operational needs:

* What types of reviews do you perform?
* Which reviews are time-critical versus routine?
* How should priorities escalate as reviews age?

### 2. Set Up Queues

Create queues that match your team structure and workflow segmentation:

* Do you have specialized teams that should handle certain review types?
* Should high-risk reviews be routed separately from routine verifications?
* What prioritization strategy makes sense for each queue?

### 3. Add Review Agents

Invite team members and assign them to appropriate queues:

* Which agents have expertise for specialized reviews?
* Should agents have access to multiple queues?
* What are reasonable daily review quotas for each agent?

### 4. (Optional) Create Teams

Organize agents into teams for management and reporting:

* How is your organization structured?
* Do you need separate teams for different reporting needs?

### 5. Configure Playbook Logic

Configure the logic to actually raise reviews in your playbooks. See our [Integration with Playbooks](/articles/guides/manual-review-platform-integration-workflows) introduction

### 6. Start Reviewing

Once configured, agents can begin pulling and completing reviews. Monitor queue health and adjust configuration as you learn what works best for your operation.

### Best Practices

**Start with conservative SLAs**: It's easier to tighten SLAs once you understand your team's capacity than to constantly breach overly aggressive timelines.

**Use Hybrid Prioritization**: Unless you have a specific reason to use simpler sorting, Hybrid Prioritization provides the most operationally flexible behavior.

**Monitor real-time metrics**: Check queue health throughout the day, especially during high-volume periods, to identify when you need to adjust staffing.

**Set realistic agent quotas**: Daily quotas should be targets, not rigid requirements. Factor in review complexity variation and allow flexibility for difficult cases.