# Introduction

# Review Platform

Footprint's Review Platform is a comprehensive human and AI agent review management system designed to help your organization efficiently handle reviews across your onboarding processes. Whether you're reviewing identity documents, assessing risk, or verifying business information, the platform ensures that the right reviews reach the right team members at the right time.

Built around a sophisticated prioritization engine and fair work distribution system, the Review Platform helps your operations team resolve more reviews in less time while maintaining high quality standards and preventing reviews from sitting unaddressed in queues.

## Key Benefits

**Maintain real-time operational visibility**

Know exactly where your team stands at any moment with live queue metrics, SLA proximity tracking, and resource allocation insights. Unlike retrospective analytics that tell you what happened yesterday, real-time dashboards help you make staffing decisions now—before reviews breach their SLAs.

**Ensure fair work distribution**

A configurable pull-based assignment system prevents cherry-picking and ensures equitable workload distribution across your review team. Agents request their next review rather than being automatically assigned work, which eliminates the common problem of easier cases getting claimed first while complex reviews sit in the queue. This approach also gives you better visibility into actual work-in-progress versus theoretical capacity.

**Automatically prioritize with multi-factor intelligence**

Reviews dynamically escalate in priority based on multiple factors simultaneously: how close they are to SLA breach, their base priority level, and when they were created. This multi-factor approach reflects real operational needs better than simple sorting by creation date or SLA alone. You can customize escalation logic to match your operational needs—whether you need steady escalation or rapid prioritization near deadlines.

**Route reviews to specialized teams**

Multiple queues and review kinds let you segment work by complexity, risk level, or required expertise. High-risk cases can be routed to your fraud specialists, while routine verifications go to your general review team, ensuring the right expertise is applied to each case.

**Track performance and maintain compliance**

Complete audit trails track every review from creation to completion, while performance metrics help you monitor agent productivity, queue health, and SLA adherence. This visibility helps you optimize team performance and meet compliance requirements.

## What's Next

* [Core Concepts](/articles/guides/manual-review-platform-core-concepts) - Learn about Review Kinds, Queues, and Prioritization
* [Review Agents and Teams](/articles/guides/manual-review-platform-review-agents-teams) - Understand agent management and team organization
* [Reviewer Workflow](/articles/guides/manual-review-platform-reviewer-workflow) - Understand how agents work with the system
* [Operations Management](/articles/guides/manual-review-platform-operations-management) - Real-time monitoring and management
* [Integration with Playbooks](/articles/guides/manual-review-platform-integration-workflows) - Learn how the platform integrates with your existing playbooks
* [Getting Started](/articles/guides/manual-review-platform-getting-started) - Setup and configuration guide