Introduction

The Review Platform is where your team works the reviews your playbooks create. It puts every review in a queue, orders the queue by how urgent each review is, and hands out the next review when a reviewer asks for one.

• Queues by review kind. A playbook raises a review of a given kind. The kind sets the review's SLA and base priority, and the queue bound to that kind decides which reviewers work it.
• Pull-based assignment. A reviewer clicks Pull next review and gets the review at the top of the queue's order. A reviewer can also assign an unassigned review to themselves from the queue's list.
• Priority from SLA, base priority, and age. Each queue sorts by due date, by base priority, by creation time, or by a hybrid that raises a review's priority as its deadline approaches.
• Queue counts. For every queue, how many reviews it holds, how many are assigned and in progress, and how many are overdue or due within 1, 6, or 12 hours.

If you are setting the platform up, start with Getting started and keep Core concepts open next to it for review kinds, queues, and prioritization. Reviewers and teams is about who can pull from which queue, and Reviewer workflow about how a reviewer gets and finishes a review. For the counts that tell you when to move reviewers, see Operations management; for how playbooks create reviews in the first place, Integration with playbooks.