Review Agents and Teams

Review Agents are your team members who perform reviews. The platform gives you fine-grained control over how agents work:

• Queue Access: Assign agents to one or multiple queues based on their expertise
• Daily Quotas: Set target review counts to help manage workload and expectations
• Performance Tracking: Monitor individual agent productivity, review quality, and throughput
• Team Membership: Organize agents into teams for easier management and reporting
• Permission Levels: Control what actions agents can perform (review, escalate, approve, etc.)

Review Teams help organize agents for better management and reporting. Teams are particularly useful for:

• Grouping agents by specialization (Fraud Team, Document Team, Risk Team)
• Comparing performance across different operational groups
• Setting team-wide goals and tracking collective progress
• Managing escalation paths and subject matter expert availability